Plug-in delivers IT asset visibility and control within Zendesk to accelerate issue resolution, reduce downtime, and strengthen employee experiences.
SAN FRANCISCO, March 18, 2025 /PRNewswire/ -- Oomnitza, the leader in Modern IT Asset Management (ITAM), today announced the launch of Oomnitza Essentials for Zendesk, a plug-and-play solution that provides instant visibility and control of IT assets directly within Zendesk. With same-day deployment, organizations can quickly enhance employee service, accelerate issue resolution, and reduce mean time to resolution (MTTR). This collaboration combines real-time IT asset visibility and management to ensure the best employee experiences.
Following a focus on aligning visibility into ITAM with employee and customer service at Zendesk 2025 Sales Kickoff, Oomnitza Essentials for Zendesk is now available. This innovative solution links complete IT asset lifecycle visibility to Zendesk tickets, providing agents with real-time insights and direct asset management. Key features of the Oomnitza plug-in for Zendesk include:
- View IT asset information for each employee.
- Modify IT assets directly in Zendesk.
- Automate IT asset processes seamlessly from Zendesk.
Delivering Comprehensive IT Asset Management (ITAM) for All Organizations
The majority of employee help desk tickets stem from technology-related issues, including hardware failures, software problems, and access challenges. Oomnitza's platform is designed to address these challenges across SMBs and enterprises alike:
- For SMBs, Oomnitza Essentials for Zendesk delivers fast ROI through easy implementation with customers going live on the same day.
- For enterprises, Oomnitza's low-code/no-code asset management platform provides full configurability, enabling organizations to design and scale their ITAM processes.
Built on the same modern ITAM platform that scales to power small businesses through to Fortune 10 enterprises today, Oomnitza Essentials for Zendesk ensures that customers will never outgrow their ITAM solution. Organizations can seamlessly scale from Essentials to Oomnitza's full ITAM platform, providing continuous access to the industry's leading IT asset management capabilities.
This flexibility ensures that businesses of all sizes can benefit from Oomnitza's ability to connect to thousands of IT systems and solutions, providing a real-time, holistic view of all technology assets.
"By embedding asset insights directly into employee service workflows, Oomnitza Essentials for Zendesk enables faster ticket resolution, proactive issue management, and a dramatically improved employee support experience—all with a seamless, instant-on deployment," said Robert Potter, Chief Executive Officer at Oomnitza. "And because Oomnitza Essentials is built on the same enterprise-grade ITAM solution used by the world's largest companies, businesses of any size get an unmatched foundation for long-term success."
Beyond accelerating employee service ticket resolution and reducing support costs, Oomnitza Essentials for Zendesk serves as a gateway to Oomnitza's comprehensive ITAM solution. It enables IT teams to move beyond basic asset tracking and gain a competitive advantage by optimizing business processes such as:
- Employee Onboarding and Offboarding – Ensure employees have the right technology from day one and recover assets when they leave, preventing loss and security risks, and reducing cost.
- Compliance and Governance – Maintain a complete, auditable inventory to meet regulatory and security requirements.
- Coverage Gap Analysis – Identify and remediate blind spots across IT assets to improve operational efficiency and mitigate risks.
- Complete Asset Management – Gain control over both physical and digital assets, including:
- End-user computing devices, accessories, and conference room equipment
- Data center infrastructure (servers, networking, and storage)
- SaaS license management (ensuring software compliance and cost optimization)
- Cloud asset management (tracking cloud instances, containers, and storage usage)
Don't Miss the Oomnitza + Asana Session at Zendesk Relate!
Join Oomnitza and Asana at the Zendesk Relate conference in Las Vegas on March 26, 2025, from 3:00 – 3:30 PM.
Topic: Seamless IT Asset Management: Asana Elevates Service & Optimizes Tech with Oomnitza
Speakers:
- Donna Wilczek, Chief Product Officer, Oomnitza
- Johan Dowdy, Global Head of IT and IT Security, Asana
- Christine Canfield, VP, Sales Acceleration, Zendesk
Oomnitza Essentials for Zendesk is available now for organizations looking to enhance IT service operations within Zendesk instantly. Learn more or sign up for a free trial at oomnitza.com.
About Oomnitza
Oomnitza turns technology investments into a competitive edge. We deliver complete visibility across the entire IT ecosystem, ensuring accurate data, enhanced security, and optimized performance. With agile workflow automation and an asset-centric approach, Oomnitza helps organizations reduce costs, improve operational efficiency, and unlock profitability in a technology-driven world. Learn more at www.oomnitza.com. Follow us on LinkedIn and YouTube.
For media inquiries, please contact:
Sarah Scudder
sarah.scudder@oomnitza.com
510.736.7216
View original content to download multimedia: https://www.prnewswire.com/news-releases/oomnitza-launches-oomnitza-essentials-for-zendesk--a-same-day-deployment-unified-it-asset-management-solution-for-elevated-employee-support-302403731.html
SOURCE Oomnitza
